Bill Payment & Delinquency Policy
We will read your meter on or around the 20th of each month, taking into consideration weekends and holidays. A bill will go out on or around the 25th of each month taking into consideration weekends and holidays. The bill will be due by the 10th of the month following the water usage. Failure to pay a bill by the 15th of the month will result in the meter being turned off and locked out.
The reconnection charge for restoration of service (if reconnection is authorized and approved under the provisions of the By-Laws of the District, after each suspension of service because of delinquent payment or for other infraction of these Rules) shall be the unpaid amount charged to date against the benefit unit, plus a sum to be determined by the District Board to cover the reasonable cost of labor necessary to make such reconnection. This charge is currently $50.00. Notifying the office the payment is in the mail will avoid interruptions of service.
Failure to pay the past due amount plus penalties and reconnection fees by the designated date will result in a forfeiture of the benefit unit, water rights, and meter. If account balance is not paid in full by the designated date the meter will be locked out and all servicing equipment will be removed from the premises with in the next 30 days.
The district office has a payment drop box located at 6025 CR 5375; Cherryvale. Please feel free to use it at any time. The box is a locked box, however once you have placed your payment in the box, please open the lid a second time to ensure your payment has fallen down inside the locked area.
Article 6; Section 6 of By-Laws. Failure to pay the minimum monthly meter charge, or failure to pay for water used through a meter, shall constitute a forfeiture of the Benefit Unit on behalf of which failure occurs;
Article 6; Section 1 of By-Laws - Each Benefit Unit shall carry with it the obligation of paying a minimum monthly meter charge from the time service is available.
A non-sufficient check returned to our account will be charged back to the consumer’s benefit unit, plus a sum to be determined by the District Board to cover the reasonable cost of labor necessary to make adjusting entries and collections. That fee is currently $25.00.
EARLY PAYMENT POLICY: All customers have the option to pay their account in advance and/or carry a credit balance. If this is an option you would consider, please call the office and visit with them regarding your needs. Each case will vary and some may need to go before the board of directors for approval.
Our district is NOT set up at this time to accept any type of card payment. We are only set up to receive cash, check, or money order.
Our district offers two forms of billing. Regular mail and email. Your account will default to regular mail. If you would prefer email, please contact the office to set that up.
Our district has an alert notification system that alerts customers of any repairs, outages, boil orders, etc. Please keep the district up to date on all your contact information so you will not miss out on any notifications. You can find “Change of Information” forms along with other forms on our web page.
06/2022
MONTGOMERY COUNTY
RURAL WATER DISTRICT #12
6025 CR 5375
Cherryvale, KS 67335
Office Manager/Bookkeeper – Penny Lumbley
620-330-3885 or 620-330-7959
Maintenance – Ken McNickle
620-336-2721 or 620-332-3037
Mgcntyrwd12@hotmail.com – email
Montgomery12.krwa.net – Web Page
Rural Water District 12 Montgomery County - Facebook